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Terms & Conditions

1. General

1.1 Thompsons eParts Ltd (“we”, “us”, “our”) is a company, registered in England number 09714654. Its registered office is Vulcan Way New Addington, Croydon, Surrey, CR9 0DE. Our VAT number is GB222891214
1.2 Any use of the words “you”, “your” or similar expression within these terms shall mean the user of this Site.
1.3 Any product ordered from this web site (“Site”) will be subject to this Contract which you accept through placing an order for that product (“Product”) through this Site.
1.4 Please read the Contract carefully. We recommend that you print off a copy of the Contract because they are easier to read in paper form. We also recommend that you keep a copy for your records.

2. Your Status

2.1 By placing an order through our Site, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.

3. How the Contract is Formed between You and Us

3.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. If there is any reason by which we cannot accept or fulfill your whole order then we will use our best endeavors to contact you by the end of the working day following that on which you place your order.
3.2 The Contract will relate only to those Products that we are able to supply. We will not be obliged to supply any other Products which may have been part of your order unless we have confirmed with you that this will take place.

4. Consumer Rights

4.1 If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.
4.2 To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

5. Availability and Delivery

5.1 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation.
5.2 Twenty Four hour delivery is available on a wide range of products listed but only on parts stocked at our Blackburn warehouse, we normally strive to get your order shipped within a 24-48 hour period If ordered before the delivery deadline as shown on the homepage, however special order products or products shipped direct from supplier partners may take longer,
5.3 It is your responsibility to ensure that all Product(s) ordered are acceptable and permitted in your country.
5.4 If you order Products from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.
Please contact your local customs office for further information before placing your order.
5.5 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

6. Risk and Title

6.1        The Products will be at your risk from the time of delivery.
6.2        Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

7. Price and Payment

7.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
7.2 These prices exclude VAT and delivery costs, which will be added to the total amount.
7.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
7.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced.
We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
7.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mis-pricing.
7.6 Payment for all Products must be by Paypal, Sagepay(credit or debit card) Or other approved methods, We charge at the point of order.

8. Cancellations, Complaints and Breach of Warranty

8.1 If you are a consumer (not buying the Product(s) in the course of your business, trade or profession) then you may cancel your Contract and return any unused and intact Product(s). You must tell us within 7 working days (in this Contract ‘working day’ shall mean all days other than Saturdays, Sundays and public holidays) of receiving the Product(s). You must also immediately return the Product(s) to us at your cost.
8.2 If you cancel the Contract (as set out in paragraph 8.1 above) then we will refund you with the money that we have debited from your account within 30 days of receipt of your notice of cancellation less any reasonable sums incurred by us in retrieving such Product(s) from you (including but not limited to sums which we have incurred because you have returned the Product(s) at our expense).
8.3 No such rights of cancellation (as set out in paragraphs 8.1 and 8.2 above) applies if you are purchasing the Product(s) otherwise than as a consumer.
8.4 If some or all of the Product(s) you receive from us are not what you requested or they were damaged in some way whilst being delivered or are not of satisfactory quality you must advise us of this as soon as possible (and in any event within 48 hours of receiving the Product(s) after receiving the Product(s) by either emailing us at info@thompsonseparts.co.uk or telephoning us 01254 914750
8.5 If you wish to exercise your  rights under paragraph 8.4 above and return such unsatisfactory, unrequested or damaged Product(s) to us you must return them to us at the following address: ThompsonseParts Ltd, Site 5, Veritas House, Sett End Road North, Shadsworth Business Park, Blackburn, Lancashire, BB1 2PT and in the condition in which you received it/them within 7 working days of receiving such Product(s). At our discretion we will either (a) dispatch the correct Product or a replacement Product to you; or (b) refund you the purchase price. Paragraph 8.2 does not apply to you in these circumstances.

8.6 If you do not notify us promptly under paragraph 8.4 and return the Product(s) then we will not replace, cancel or refund the Product(s).

9. Liability

9. Liability
9.1 We shall use reasonable skill and care in performing our obligations under the Contract.
9.2 We shall not be liable for loss of profit or any other losses which were not reasonably foreseeable to us at the time of entering into this Contract with you, even if incurred as a result of our failure to comply with this Contract or Our negligence.
9.3 Our maximum aggregate liability to you for losses which you may suffer under or in connection with this Contract shall be limited to the price paid under the Contract.
9.4 We shall be liable for death or personal injury resulting from our negligence. Nothing in this Contract shall exclude or limit that liability.

10. Data Protection

10.1 Any information that you provide to us pursuant to the Contract shall be processed in accordance with our privacy policy and the Data Protection Act 1998.

11. General

11.1 Governing Law and Jurisdiction
This Contract shall be governed by the laws of England and Wales and the courts of England shall have exclusive jurisdiction.
11.2 Third parties
Only you and us have any rights under this Contract. No other person shall have any rights under this Contract.
11.3 Assignment
We may transfer the Contract to any person or ask any person to fulfil any aspect of it so long as the performance of the Contract is not affected. You may only transfer the Contract with our prior written consent which we shall not unreasonably withhold.

12. Complaints

Our objective is to ensure you are delighted with your Product(s). Unfortunately, problems and misunderstandings do sometimes arise. If you are unhappy at any time please raise your concerns with a member of our staff as soon as possible by either emailing us at: info@thompsonseparts.co.uk or telephoning us on (01254 914750) or via post at Thompsons eParts Ltd, Site 5 Veritas House, Sett End Road North, Shadsworth Business Park, Blackburn, Lancashire, BB1 2PT. Please state the nature of complaint, your invoice number and where you purchased the product.

13. Website

While every endeavour has been made to ensure the accuracy of our Website we do accept any responsibility for errors or omissions. Replacement parts should always be checked against the original ones prior to fitting to ascertain their suitability for purpose.

14. Force Majeure

We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

15. Returns

15.1.*Re-Stocking Fee
Our standard re-stock fee is 15% however on special order and non stock parts including bulk items this may be subject to a higher restocking fee tbc *( please see 4. for clarification), Any return can only be accepted if the part is complete, unused and packaging undamaged and in ‘as new’ condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way. Any product returned damaged will be returned at your cost and a refund will not be granted.
15.2 Special order returns.
Special order and some non stock items cannot be returned as we are unable to return these items to source, please check when ordering if the required parts fall under this policy *

Returns Address: Thompsons eParts Ltd Site 5, Veritas House, Sett End Road North, Shadsworth Business Park, Blackburn, Lancashire, BB1 2PT